My wife recently bid on and won a Beauty and the Beast Laserdisc. We don't have a laserdisc player, but it looks close enough to a record (which I collect) and we already have a lot of B&theB stuff, so why not? It was $0.99.
I received it at work yesterday, but didn't open it until I got home. I took a look at the cover and though "oh that's nice" and didn't look any further. When Brenda got home she pulled the actual disc out and discovered it was cracked right down the middle into two pieces. Even though she made this purchase, she looked to me to send an angry email to the seller. This is what I wrote:
The disc is not in "very good condition", it is cracked. The disc is literally split down the middle in two pieces. It says you don't do returns, but I'm not even sure if it's worth getting my dollar back after I paid over $10 for shipping. I guess the cover is nice to look at, but even that as a rip along the side that could not as easily be blamed on the shipping and handling.
What would you like to do about this, or can I just go ahead and give my negative feedback?
- cptjonus
What would you like to do about this, or can I just go ahead and give my negative feedback?
- cptjonus
Not an overly angry or rude message, just.... making it obvious I am not pleased.
Here is his first response:
Believe me that item was in perfect condition when it left here. The disc was PERFECT. I will issue you a FULL refund. I am sorry for the inconvenience. However, do not bid on any other items of mine again. THank you. Your attitude sucks.
Ok, I'll believe you it was fine when it was shipped, I doubt it was perfect since there a marks on it that couldn't have been made to it based on the surprisingly excellent packing job that was done. A refund, great! I actually wasn't expecting that. Oh, but you don't want to do business with me. Ok? I didn't think my attitude was that bad. I didn't resort to name calling, or false accusations or anything.
I hadn't even read this email before I got another:
Why do I have NO transactio n history for this item in PayPal? How did you get this item if your email and name do not come up under any of the history? I am willing to issue you a refund (that includes shipping) so stop your whining. Where is the transaction in PayPal? What did you use to get this item?
You sound like you're accusing me of stealing... over the internet... using Canada Post. Also, "stop your whining"? I haven't started. I haven't even replied to your first message!
...and yet...:
I issued your refund and will NO LONGER BE SHIPPING TO CANADA because EVERYONE of the negative feedbacks I get is from your lame ass country. Have fun with your water shortages.
I've ruined ebay for Canada. Now how will our lame ass country get Laserdiscs? Also, water shortages? I don't watch/read the national news every night, but I think if I had any water shortages in my area I'd know about it. Canada is pretty big. It's like me telling this guy (who lives in Alaska) "good luck with your Cuban aliens problem" because he lives in the US.
I was totally unaware of all these responses, and the only reason they were brought to my attention was because I got a message in my work email from Pay Pal saying I got some money. Unfortunately there was also this message attached to it:
Buy some Kleenex with the refund. Thank you. Shit happens in post. Your Psotoffice just came off strike, believe me I bet there were a lot of pissed off people. Get real.
At first I only saw the last two messages, because they were displayed first, so this was my response:
I'm sorry you feel that way. You'll notice I haven't left any negative feedback, as I appreciate you extending the courtesy of a refund. I thought the packing job was very well done so I was surprised to see the disc in that condition. I'm sure these things can, and clearly do, happen in transit, but I highly doubt anyone at Canada Post started throwing punches at parcels because of a strike that happened a month ago.
-cptjonus
-cptjonus
He seemed really angry, so I thought I'd kill em with kindness. Little did I know about the other half of the flame war he was apparently having all by himself. He seems like he'd be the kind of guy to rage quit an online game.
So again, I'm sorry Canada. Looks like we can't buy that Authentic Sample of Alaskan Moose Poop we were hoping to.
