I am Molding my helmet... but things are standing in my way..
To those attempting to order Smooth-On products.. beware...
So, I made my purchase through Smooth-On, from which they assured me it would ship from Dallas after I explained that I am in Houston... but when they quoted me 60 dollars in shipping, that seamed high at the time, but I looked past that. I called to verify my order has been processed and to obtain shipping details today, and they said that it has not been processed yet, but that it would ship on Thursday at the latest, putting it here on the 31st of October... Keep in mind they told me it would ship from Dallas..
There is a company in Dallas that is a distributor, it is call Reynolds Advanced materials, they are not under the umbrella of Smooth-On, save that they are a Smooth-On Distributor. They do not share accounts. If you order from Smooth-On, it will never ship from Dallas, only from the headqurters in PA. So they lied to me... probably someone answering the phones that doesn't know anything, or was attempting to dupe me.... regardless. The manager at Smooth-On told me I could call Reynolds and have my order changed over to them, and it would ship from Dallas... What she did not tell me was that Dallas wants to charge me seperatetly, and PA wants to charge me also.... so I have almost $800 floating around, and still no product to show for it.
So, now PA is crediting my account, which could take up to 5 business days... OMG!! I expected this here before the weekend.. now I am furious with the Smooth-On people in PA.
Had to Rant, maybe I can save someone the hassle I have gone through. Either way, MMMMMMMMMM....
To those attempting to order Smooth-On products.. beware...
So, I made my purchase through Smooth-On, from which they assured me it would ship from Dallas after I explained that I am in Houston... but when they quoted me 60 dollars in shipping, that seamed high at the time, but I looked past that. I called to verify my order has been processed and to obtain shipping details today, and they said that it has not been processed yet, but that it would ship on Thursday at the latest, putting it here on the 31st of October... Keep in mind they told me it would ship from Dallas..
There is a company in Dallas that is a distributor, it is call Reynolds Advanced materials, they are not under the umbrella of Smooth-On, save that they are a Smooth-On Distributor. They do not share accounts. If you order from Smooth-On, it will never ship from Dallas, only from the headqurters in PA. So they lied to me... probably someone answering the phones that doesn't know anything, or was attempting to dupe me.... regardless. The manager at Smooth-On told me I could call Reynolds and have my order changed over to them, and it would ship from Dallas... What she did not tell me was that Dallas wants to charge me seperatetly, and PA wants to charge me also.... so I have almost $800 floating around, and still no product to show for it.
So, now PA is crediting my account, which could take up to 5 business days... OMG!! I expected this here before the weekend.. now I am furious with the Smooth-On people in PA.
Had to Rant, maybe I can save someone the hassle I have gone through. Either way, MMMMMMMMMM....