Silhouette America: EXCELLENT customer service

[Hickeydog]

I had a problem with my Silhouette SD jumping when it cutting out parts, so I emailed Silhouette America with a good description of the problem, expecting a reply in 3-4 days. Well, 4 hours, they emailed me back with a good size list of what I could do to fix the problem. Their solutions worked for a while, before the machine became unusable due to the constant jumping. So I emailed them back, and they immediately started the RMA process. Very pain-free. Well, I shipped my Silhouette off to them, and it arrived on Monday, March 21. I'm used to computer components RMA's, where you wait 2 weeks for the RMA to get processed (pretty standard). Well, I come home Friday (the 26th), and low and behold, there's a package for me from Silhouette America, with a BRAND SPANKING NEW SILHOUETTE SD. I have never had such a pain free and fast RMA experience. A+++++ Silhouette America. A+++++.

 

[Roadkiller]

I love my SD and recommend getting one to everyone who has even the remotest need to work with paper models. Glad to hear that I can recommend the customer service as well.

 

[Plasma Code]

I was not aware of this product. It sounds amazing. Is it better than Craft ROBO?

 

[Hickeydog]

I was not aware of this product. It sounds amazing. Is it better than Craft ROBO?

It's identical to the Craft ROBO (Silhouette America makes the Craft Robo), except is has an SD card slot.