Wow..
I sent them another email ( A reply ) and then I got this
Hello Josh,
This is Joseph, with Microsoft XBOX Support services.
As I understand it, you're requesting to cancel your Xbox Live Membership. I sincerely apologize for any inconvenience you have felt regarding this matter.
Be advised that by canceling your subscription, you will lose any remaining time on the service in addition to your gamer tag and game rankings. But all cancellations, billing questions, inquiries, and account or subscription problems are being addressed through our phone Support line. Additionally, access to a customer's account information requires a high level of verification from you. This is to ensure the confidentiality and security of your account. Also, we at email Support lines do not have the capabilities to process your request. Proper troubleshooting and immediate action will be given to your inquiries or request. If you want to cancel your Xbox Live account, you need to call our phone Support online.
You may contact Xbox Customer Service for US and Canada by calling 1-800-469-9269 at your earliest convenience, and we'll be happy to help you. We are open everyday from 9:00 A.M. to 1:00 A.M. Eastern Time and 6:00 A.M. to 10:00 P.M. Pacific Time
For international customers, please contact Xbox Customer Service in your local region. (To find the correct Customer Service number for your region first use this link
http://www.xbox.com/en-US/ChangeLocale.htm to select the appropriate country and then use the contact number found under the Support menu). You may also choose to call international assistance (direct dial to the US) by dialing 425-635-7180.
If you need to reply to this email, please reply 'with history' (include any previous e-mail) or reference to Service Request Number TOOK OUT so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Best Regards,
Joseph
Microsoft XBOX Support Services
http://support.xbox..com/
END
Im not trying to cancel MY account, I want the kid with my Phone Number account Suspened or Banned!!
And why do I have Joseph as my Customer Assistant's guy? I thought I had Hazel..
Doom, If your out their reading this, can you tell me how many File Complaints does it take for Microsoft to Investigate?