FinnishSpartan
Well-Known Member
I re-contacted them, the lenght of the chat session was a total of 2 hours 45 minutes:
EPIC FAIL
Sakari Tikander : Backup in 'safe mode'
[An agent will be with you shortly.]
[You are now chatting with Hurdya .]
Hurdya : Hello Sakari.
Hurdya : Welcome to HP Total Care for chat support.
Sakari Tikander : Hello Hurdya
Sakari Tikander : I am experiencing a problem backing up my computer from safe mode.
Sakari Tikander : I cannot access the backup and restore center. And cannot access the Advanced control panel view.
Hurdya : Oh I see.
Sakari Tikander : It should work, since it shouldnt be a driver issue. (since safe mode only limits the use of drivers)
Sakari Tikander : I could back everything up manually, but it is very time consuming to restore all the files.
Hurdya : Due to technical difficulties at my end, I was unable to interact. I apologize for the delay.
Sakari Tikander : No worries.
Hurdya : Thank you.
Sakari Tikander : If you need time to think about something please tell me to wait so that i know you are still there. Unless it's possible.
Hurdya : Sure, I will do.
Hurdya : Sakari, please let me know what exactly you are trying to do.
Sakari Tikander : I am trying to use Microsofts backup software to backup my computer before re-formatting. I am unable to access this software (i click to open software and nothing happens)
Sakari Tikander : The "Backup and restore" function.
Hurdya : Thank you for the information.
Hurdya : Which Operating System is installed in your system? Is it XP or Vista?
Sakari Tikander : It is Windows Vista (safe mode).
Hurdya : Thank you.
Sakari Tikander : Safe mode, build version 6000.
Sakari Tikander : (to be precise)
Hurdya : May I have 3-4 minutes while I search the information for you?
Sakari Tikander : Sure, this will be fine as stated above.
Hurdya : Thank you.
Hurdya : Thank you for your time and patience.
Sakari Tikander : You are welcome
Hurdya : Sakari, just to confirm, please let me know what happens when you trying to take back up.
Sakari Tikander : I cannot even access the microsoft backup software.
Sakari Tikander : I could make a manual backup, but restoring all the files would be alot more time consuming.
Hurdya : Okay.
Sakari Tikander : I am trying to use this software: http://en.wikipedia.org/wiki/System_Restore
Sakari Tikander : (copy and paste the link to a new browser)
Hurdya : Thank you for the additional information.
Hurdya : Sure, I am checking the weblink.
Sakari Tikander : I am sorry, i may have given you a wrong link.
Sakari Tikander : I am trying to access the software in the following tutorial: http://www.vistax64.com/tutorials/100253-r...ckup-files.html
Hurdya : Thank you for the information.
Hurdya : Sakari, please let me know why are you trying in safe mode?
Sakari Tikander : Because my computers graphic card crashes each time when i boot in the regular mode.
Sakari Tikander : Sometimes causing a 'Microsoft stop error screen' (blue screen of death) and ALLWAYS crashing the computer.
Sakari Tikander : Graphic card crashes --> (error screen --> ) forced shut down.
Hurdya : Oh I see.
Sakari Tikander : I am also experiencing the issue to not access all the options in the 'classic view' of control panel (where the software is located)
Hurdya : Sakari, to take back up and restore of the computer please refer the below weblink:
Hurdya : http://www.bleepingcomputer.com/tutorials/tutorial145.html
Sakari Tikander : Yeah, i know i have to paste it, please dont type that...
Sakari Tikander : (or click the button to let your c omputer automatically type it for you)
Hurdya : NOTE: However, this will take you to a third party site.. HP does not control and is not responsible for information outside of the HP Web site.
Hurdya : Sakari, plesae open the above weblink and please try to perform the steps.
Hurdya : Then those steps will help you to take back up and restore the data and files.
Sakari Tikander : I am trying to do this, the problem is that my computer wont react when i press "baclup and restore center"
Hurdya : please perform the steps and if the issue persists then get back to us we will assist you further.
Sakari Tikander : My problem is that i cannot perform the steps because my computer will not open that software, that is why i contacted you!
Sakari Tikander : And in the links above, i posted a third party tutorial wich is almost identical to this one.
Sakari Tikander : *face palm*
Sakari Tikander : Please dont type: Is there anything else that I can assist you with today?
Hurdya : Sakari, please try to login as administrator and kindly check.
Hurdya : You may able to perform those steps.
Sakari Tikander : I am the only user on my computer =/
Sakari Tikander : (And the administrator)
Hurdya : Okay.
Sakari Tikander : I think the problem is somehow related to safe mode.But it should work because the 'safe mode' has been designed for incidents like this.
Sakari Tikander : Never mind, you are obviously incapable of resolving my issue. Do you guys work in India?
Hurdya : I am sorry to inform that due to technical difficulties at my end, I was unable to interact. I apologize for the delay.
Sakari Tikander : Please do not click on the link directly in the chat window. Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Hurdya : Sakari, in this case I suggest you to please take back up your personla data and files and perform full restore.
Hurdya : And after perform full restore it will automatic install the all software and applications.
Sakari Tikander : Well, okay. i will make a manual back up then. It's amazing, i have hundereds of software installed. It is going to take hours to install it all from a manual backup.
Hurdya : After that you can restore your personal data and filsa which you took back up early.
Sakari Tikander : Well whatever, thank you for your non-existant help.
Hurdya : I am sorry for the inconvenience caused to you.
Hurdya : Is there anything else that I can assist you with today?
Sakari Tikander : Have a good morning.
Sakari Tikander : I told you not to type that.
Sakari Tikander : fetch another wimp to help you get your paycheck
-----------------------------------------------------------------
After spending half an hour on the phone and a dozen calls (call toll was a total of 70USD, OMG) to the retailer and HP
This is what i came up with:
EVERYONE GUESS WHAT, I FOUND A WHOLE IN THE SYSTEM TO GET MY PC FIXED!!
According to EU (European Union) standarts, all electronic devices less then 2 years old have to be fixed by the manufacter if the technical problem is not caused by the user (aka. Me throwing my laptop out of the window).
THANK GOD!! I always hated the EU standarts, finally they work for me!
(Allthough they didnt allow me to register my motorcycle to Finland, i lost 5000USD... Grrrrrrr... F****** EU standarts!)
-FSS
---------------------------------------------------------------------
Okay, so i get a problem with my graphics card...
(im Sakari Tikander)
Problem note : The Nvidia Geforce graphic card keeps crashing.
[An agent will be with you shortly.]
[You are now chatting with Darryl .]
Sakari Tikander : Hello Darryl
Darryl : Welcome to HP Total Care for Notebooks.
Darryl : I understand that you are unable to install Graphics driver in the Notebook .
Darryl : Am I Right?
Sakari Tikander : I am able to install the drivers. My problem is that my graphic card started crashing 2 days ago.
Sakari Tikander : I have reinstalled the drivers, updated the drivers.
Sakari Tikander : It has not solved my solution, i am worried that this might be an Hardware issue, but since my notebook works in safe mode, i doubt it.
Sakari Tikander : Do you have any solutions what might be wrong? I have updated my BIOS too.
Darryl : Let me confirm, are you able to boot the Notebook into windows normally?
Sakari Tikander : No
Sakari Tikander : My notebook will not boot into the windows vista (32bit) unless booted in 'safe mode'
Sakari Tikander : When i boot my notebook, the graphic card crashes. Sometimes followed by the 'Microsoft error screen' (blue screen of death)
Sakari Tikander : Are you with me? (I wait for 8 minutes)
Darryl : Yes.
Darryl : I suggest you to take backup of the important data in the Notebook and then reset Notebook to factoru settings to resolve the issue.
Sakari Tikander : This is an option i have already used.
Darryl : May I know from where you purchased the Notebook ?
Sakari Tikander : Finland. I contacted their support too, but at this time of the night they are closed.
Sakari Tikander : Since my notebook gave me more bits of Information (error note with 'graphic card stopped responding' i felt i should re-contact the support. As there might be some more information that you have.
Darryl : As you have already performed possible steps to isolate the issue and the issue persists, it is the issue with hardware malfunction and your Notebook needs to be diagnosed and reapired to resolve the issue.
Sakari Tikander : Are you sure? My notebook works fine in 'safe mode'?
Darryl : I suggest you to contact regional support in Finland , they will help you in this regard
Sakari Tikander : Yes, i will re-contact them. My warranty is over and the repair costs are more then a new notebook. So im not sure if i want to repair this issue.
Darryl : Here is the weblink for finland support:
Sakari Tikander : I am fully aware of the website
Darryl : http://welcome.hp.com/country/fi/fi/contact_us.html
Darryl : Please do not click on the link directly in the chat window. Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Darryl : Okay.
Darryl : Is there anything else that I can assist you with today?
Sakari Tikander : f*** you
-----------------------------------------------------
Im really pissed right now, i really dont want to purchase a new notebook.
And why does it seem that everything i buy breaks one week after the warranty expires?!
-FSS
EPIC FAIL
Sakari Tikander : Backup in 'safe mode'
[An agent will be with you shortly.]
[You are now chatting with Hurdya .]
Hurdya : Hello Sakari.
Hurdya : Welcome to HP Total Care for chat support.
Sakari Tikander : Hello Hurdya
Sakari Tikander : I am experiencing a problem backing up my computer from safe mode.
Sakari Tikander : I cannot access the backup and restore center. And cannot access the Advanced control panel view.
Hurdya : Oh I see.
Sakari Tikander : It should work, since it shouldnt be a driver issue. (since safe mode only limits the use of drivers)
Sakari Tikander : I could back everything up manually, but it is very time consuming to restore all the files.
Hurdya : Due to technical difficulties at my end, I was unable to interact. I apologize for the delay.
Sakari Tikander : No worries.
Hurdya : Thank you.
Sakari Tikander : If you need time to think about something please tell me to wait so that i know you are still there. Unless it's possible.
Hurdya : Sure, I will do.
Hurdya : Sakari, please let me know what exactly you are trying to do.
Sakari Tikander : I am trying to use Microsofts backup software to backup my computer before re-formatting. I am unable to access this software (i click to open software and nothing happens)
Sakari Tikander : The "Backup and restore" function.
Hurdya : Thank you for the information.
Hurdya : Which Operating System is installed in your system? Is it XP or Vista?
Sakari Tikander : It is Windows Vista (safe mode).
Hurdya : Thank you.
Sakari Tikander : Safe mode, build version 6000.
Sakari Tikander : (to be precise)
Hurdya : May I have 3-4 minutes while I search the information for you?
Sakari Tikander : Sure, this will be fine as stated above.
Hurdya : Thank you.
Hurdya : Thank you for your time and patience.
Sakari Tikander : You are welcome
Hurdya : Sakari, just to confirm, please let me know what happens when you trying to take back up.
Sakari Tikander : I cannot even access the microsoft backup software.
Sakari Tikander : I could make a manual backup, but restoring all the files would be alot more time consuming.
Hurdya : Okay.
Sakari Tikander : I am trying to use this software: http://en.wikipedia.org/wiki/System_Restore
Sakari Tikander : (copy and paste the link to a new browser)
Hurdya : Thank you for the additional information.
Hurdya : Sure, I am checking the weblink.
Sakari Tikander : I am sorry, i may have given you a wrong link.
Sakari Tikander : I am trying to access the software in the following tutorial: http://www.vistax64.com/tutorials/100253-r...ckup-files.html
Hurdya : Thank you for the information.
Hurdya : Sakari, please let me know why are you trying in safe mode?
Sakari Tikander : Because my computers graphic card crashes each time when i boot in the regular mode.
Sakari Tikander : Sometimes causing a 'Microsoft stop error screen' (blue screen of death) and ALLWAYS crashing the computer.
Sakari Tikander : Graphic card crashes --> (error screen --> ) forced shut down.
Hurdya : Oh I see.
Sakari Tikander : I am also experiencing the issue to not access all the options in the 'classic view' of control panel (where the software is located)
Hurdya : Sakari, to take back up and restore of the computer please refer the below weblink:
Hurdya : http://www.bleepingcomputer.com/tutorials/tutorial145.html
Sakari Tikander : Yeah, i know i have to paste it, please dont type that...
Sakari Tikander : (or click the button to let your c omputer automatically type it for you)
Hurdya : NOTE: However, this will take you to a third party site.. HP does not control and is not responsible for information outside of the HP Web site.
Hurdya : Sakari, plesae open the above weblink and please try to perform the steps.
Hurdya : Then those steps will help you to take back up and restore the data and files.
Sakari Tikander : I am trying to do this, the problem is that my computer wont react when i press "baclup and restore center"
Hurdya : please perform the steps and if the issue persists then get back to us we will assist you further.
Sakari Tikander : My problem is that i cannot perform the steps because my computer will not open that software, that is why i contacted you!
Sakari Tikander : And in the links above, i posted a third party tutorial wich is almost identical to this one.
Sakari Tikander : *face palm*
Sakari Tikander : Please dont type: Is there anything else that I can assist you with today?
Hurdya : Sakari, please try to login as administrator and kindly check.
Hurdya : You may able to perform those steps.
Sakari Tikander : I am the only user on my computer =/
Sakari Tikander : (And the administrator)
Hurdya : Okay.
Sakari Tikander : I think the problem is somehow related to safe mode.But it should work because the 'safe mode' has been designed for incidents like this.
Sakari Tikander : Never mind, you are obviously incapable of resolving my issue. Do you guys work in India?
Hurdya : I am sorry to inform that due to technical difficulties at my end, I was unable to interact. I apologize for the delay.
Sakari Tikander : Please do not click on the link directly in the chat window. Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Hurdya : Sakari, in this case I suggest you to please take back up your personla data and files and perform full restore.
Hurdya : And after perform full restore it will automatic install the all software and applications.
Sakari Tikander : Well, okay. i will make a manual back up then. It's amazing, i have hundereds of software installed. It is going to take hours to install it all from a manual backup.
Hurdya : After that you can restore your personal data and filsa which you took back up early.
Sakari Tikander : Well whatever, thank you for your non-existant help.
Hurdya : I am sorry for the inconvenience caused to you.
Hurdya : Is there anything else that I can assist you with today?
Sakari Tikander : Have a good morning.
Sakari Tikander : I told you not to type that.
Sakari Tikander : fetch another wimp to help you get your paycheck
-----------------------------------------------------------------
After spending half an hour on the phone and a dozen calls (call toll was a total of 70USD, OMG) to the retailer and HP
This is what i came up with:
EVERYONE GUESS WHAT, I FOUND A WHOLE IN THE SYSTEM TO GET MY PC FIXED!!
According to EU (European Union) standarts, all electronic devices less then 2 years old have to be fixed by the manufacter if the technical problem is not caused by the user (aka. Me throwing my laptop out of the window).
THANK GOD!! I always hated the EU standarts, finally they work for me!
(Allthough they didnt allow me to register my motorcycle to Finland, i lost 5000USD... Grrrrrrr... F****** EU standarts!)
-FSS
---------------------------------------------------------------------
Okay, so i get a problem with my graphics card...
(im Sakari Tikander)
Problem note : The Nvidia Geforce graphic card keeps crashing.
[An agent will be with you shortly.]
[You are now chatting with Darryl .]
Sakari Tikander : Hello Darryl
Darryl : Welcome to HP Total Care for Notebooks.
Darryl : I understand that you are unable to install Graphics driver in the Notebook .
Darryl : Am I Right?
Sakari Tikander : I am able to install the drivers. My problem is that my graphic card started crashing 2 days ago.
Sakari Tikander : I have reinstalled the drivers, updated the drivers.
Sakari Tikander : It has not solved my solution, i am worried that this might be an Hardware issue, but since my notebook works in safe mode, i doubt it.
Sakari Tikander : Do you have any solutions what might be wrong? I have updated my BIOS too.
Darryl : Let me confirm, are you able to boot the Notebook into windows normally?
Sakari Tikander : No
Sakari Tikander : My notebook will not boot into the windows vista (32bit) unless booted in 'safe mode'
Sakari Tikander : When i boot my notebook, the graphic card crashes. Sometimes followed by the 'Microsoft error screen' (blue screen of death)
Sakari Tikander : Are you with me? (I wait for 8 minutes)
Darryl : Yes.
Darryl : I suggest you to take backup of the important data in the Notebook and then reset Notebook to factoru settings to resolve the issue.
Sakari Tikander : This is an option i have already used.
Darryl : May I know from where you purchased the Notebook ?
Sakari Tikander : Finland. I contacted their support too, but at this time of the night they are closed.
Sakari Tikander : Since my notebook gave me more bits of Information (error note with 'graphic card stopped responding' i felt i should re-contact the support. As there might be some more information that you have.
Darryl : As you have already performed possible steps to isolate the issue and the issue persists, it is the issue with hardware malfunction and your Notebook needs to be diagnosed and reapired to resolve the issue.
Sakari Tikander : Are you sure? My notebook works fine in 'safe mode'?
Darryl : I suggest you to contact regional support in Finland , they will help you in this regard
Sakari Tikander : Yes, i will re-contact them. My warranty is over and the repair costs are more then a new notebook. So im not sure if i want to repair this issue.
Darryl : Here is the weblink for finland support:
Sakari Tikander : I am fully aware of the website
Darryl : http://welcome.hp.com/country/fi/fi/contact_us.html
Darryl : Please do not click on the link directly in the chat window. Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Darryl : Okay.
Darryl : Is there anything else that I can assist you with today?
Sakari Tikander : f*** you
-----------------------------------------------------
Im really pissed right now, i really dont want to purchase a new notebook.
And why does it seem that everything i buy breaks one week after the warranty expires?!
-FSS
Last edited by a moderator: